Contact Support
1 min read
The fastest way to get help with anything not covered here is to email us at hello@mashupai.io.
Response time guarantees:
- Basic and Pro plans: within one business day.
- Ultra plan: within four business hours during weekdays.
- Free trial: within one business day.
Outside business hours (we are based in Tel Aviv and the New York metro area), urgent issues are picked up by our on-call engineer. Please describe the issue clearly, include your store URL, screenshots if relevant, and the approximate time the problem started.
For privacy or data deletion requests, email privacy@mashupai.io instead.
For partnership and press inquiries, email partnerships@mashupai.io.
Thank you for using Mashup. We are building this tool because we believe every merchant deserves a beautiful, high-converting storefront without the cost or complexity of hiring an agency. Your feedback is the most valuable input we get — we read everything, and a surprising amount of what ships in Mashup each month started as a suggestion in our inbox.
— The Mashup Team