Billing and Payments

Mashup is billed through Shopify. Every charge appears on your Shopify invoice, gets paid via the credit card on file with Shopify, and is itemized as a recurring app subscription. You will not see a separate charge from Mashup on your card statement.

Shopify's billing rules apply: app subscriptions are charged in your store's default currency at the USD-equivalent price, plus any taxes Shopify is required to collect in your jurisdiction. If you are on a Shopify trial yourself, app charges accrue to your account and get billed when your Shopify trial converts.

When Are You Charged?

You are charged on the day you subscribe, and then on the same day of every following month (for monthly plans) or year (for annual plans). The day-of-month logic follows Shopify's billing convention: if you subscribe on the 31st of a month and the next month is shorter, you are billed on the last day of the shorter month, and then back on the 31st the month after.

Invoices and Receipts

Every invoice is visible in your Shopify admin under Settings → Billing. Search for "Mashup" to filter. We do not separately email receipts — Shopify is the source of truth.

Payment Failures

If a charge fails, Shopify automatically retries on a schedule of its own. While the retries are in progress, your Mashup subscription enters a grace period: you keep full access to your existing pages, but new builds and AI photo generations are paused until the charge clears. If retries fail repeatedly, Shopify cancels the subscription, and Mashup returns to a free, view-only state — your data stays intact, but you cannot create new builds until you resubscribe.

To fix a failed payment, update your card under Shopify's Settings → Billing → Payment methods. The next retry will run within a few hours, and your access restores automatically.